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« The 'Oops, We Owe You' E-mail Ploy | Main | What on Earth »

September 25, 2009

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Heather

Exactly, Ron. The ongoing support and maintenance are important considerations around implementing open source. Some of the folks we're talking to really like the idea of open source because if their current e-commerce solution provider fails them, they own the code and can move along - they're not locked into a long-term contract that allows their vendor to get comfortable (read: lax) when it comes to service and innovation. Thanks for your comment; our goal is to help people understand the real costs and benefits of implementing Magento and this sort of dialog really helps.

Ron Peled

Open source upfront cost seems cheap: usually free. The real price is in maintaining it, running it, managing it on a daily basis. It still comes out to be cheaper than a commercial product but if you are a realistic merchant do not expect it to be dirt cheap, there are hidden costs to an open source solution.

Another item to remember is that not all open source projects are created equal! make sure that the company behind the open source project has a viable model. Otherwise, it may cease to exist in a few years, and then what?

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